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tkzendesk Jan 25 • Evi Support
A big part of Evi's appeal is her ability to both recognise natural speech and talk back to you in kind. However, a number of Android users have reported that she isn't talking.
To understand and generate speech, Evi uses third party speech services included on your phone. Alas, some phones don't have these included as standard and so they will need to be manually added.
For speech recog, this is needed on the phone:
https://market.android.com/details?id=com.google.android.voicesearch.x&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5nb29nbGUuYW5kcm9pZC52b2ljZXNlYXJjaC54Il0
Most phones have this preinstalled.
For text to speech, this may be needed. Most people should not need this, but it's a known issue on certain HTC devices
https://market.android.com/details?id=com.svox.langpack.installer&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5zdm94LmxhbmdwYWNrLmluc3RhbGxlciJd
So, once these are installed and working then you will be able to chatter away to Evi and hear her talk right back to you. •)
tkzendesk Jan 24 • Evi Support
On Monday 23rd the world learned about Evi and responded in a phenomenal way. To see how many people were excited by Evi and her app was overwhelming and hugely exciting for us. Unfortunately the enormous response was more than our servers were able to handle and so many users experienced connection problems.
We’d like to say a massive thank you to everyone who downloaded the app, and to assure you that the team are working around the clock to get Evi back on her feet and ensure that she is better able to handle the huge number of people who wish to ask her questions.
So many thanks from everyone on the team, and Evi herself, for your patience and understanding. You can follow us on Facebook and Twitter to be notified as soon as she is back up and running.
tkzendesk Jan 20 • Evi Support
If you've experienced a problem with Evi then we're eager to fix it, but to do that we need to know as much about it as possible.
As such, if you experience any problems, pleasecreate a ticket and give us as much information as possible, including:
-Time when the event took place (please give your time zone as well)
-As full a description as possibly of what you were doing, or attempting to do at the time.
-The phone model you are using and what OS version you are using
-The version of the app you are using
-Any further information you can provide. If you are prompted to submit a crash report please do so as these are invaluable.
We appreciate any information you can give so that we can ensure Evi's app is as smooth as possible.
To create a ticket, please click on the Submit New Request button above, or click here
tkzendesk Jan 18 • News
Things may have been looking quite quiet at True Knowledge from the outside, but we've been hard at work developing the next step in semantic search technology in the form of Evi.
Who is Evi?
Well, Evi is a new artificial intelligence which expands and improves on what you've already experienced through the True Knowledge website. She has an app available for both iPhone and Android and I could very easily spend a good long while extolling her virtues, but I could save us all some time by instead directing you to her website - www.evi.com
So if you've been using trueknowledge.com to cater to your informational needs then be sure to download Evi's app which is smarter and smoother.
Evi is very new and finding her feet in the world, so if you've arrived here after using Evi and you've experienced a problem then please do raise a ticket, as we really do appreciate your assistance in ironing out any teething troubles she may have.